Shipping & Returns

Q: Returns & Exchanges

Before shipping or initiating any returns, please first contact ZWECK at sales@zweck.com to receive a Return Merchandise Authorization (RMA) number. No Returns On:
  • Custom and special order parts
  • Damaged, modified parts, previously installed or altered parts
  • Electrical parts
  • Special priced or clearance items
  • Used or discontinued parts
Please mark your RMA number clearly on the outside of the package to ensure your return is received and reviewed correctly. No returns will be accepted after 30 days from the date of shipment. Return shipping charges must be prepaid. Returned merchandise must be labeled with the part number in the original packaging and be in perfect resalable and non-used condition within 30 days from the date of shipment. Parts returned due to customer error will be subject to a 15% restocking fee.

Q: Outgoing Shipments

Shipments are made Monday-Friday, not including holidays and special closures as notified and made from our primary location or by vendor drop-shipment as required. Time in transit is based on business days only. Unless Saturday Delivery is requested, Next Day Air orders shipped on Friday will arrive Monday. Some items may ship separately. Some items cannot be shipped internationally. Some items may ship ground only.

Q: Rates

You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your postal code or country in the shipping estimator on the cart page. You can also get the shipping cost during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.

Q: Shipping To Multiple Locations

We cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Q: Domestic (U.S.) Shipping, Contiguous U.S.

For orders to the contiguous U.S. (lower 48 states), we offer various FedEx and USPS shipping options. Freight delivery is available on request.

Q: AK, HI, AND PR

FedEx and USPS service are available. Purchaser is responsible for items and claims on items shipped via Postal Service.

Q: PO Boxes

Orders weighing less than 70 pounds can be sent through the United States Postal Service. We cannot ship to PO Boxes outside of the contiguous U.S.

Q: International Shipping

ZWECK ships internationally. Orders shipped using Economy Shipping may take up to 1-3 weeks for delivery. Tracking may not be available. Please note that orders shipped via Economy Shipping cannot be rerouted after shipment. Claims for items shipped via international economy methods are the responsibility of the purchaser.

Q: Customs Fees

Customs fees (duties, taxes, processing, brokerages fees, etc.) may be charged upon delivery and are required to obtain your order. These fees are not included in your shipping charges. We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We are not able to mark orders as "gifts", or send with lower customs declaration values ZWECK has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

Q: Restrictions

Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.

Q: Prices

All prices are subject to change without notice.

Q: Listings

Product listings, pricing, specifications, and availability are subject to change at the sole discretion of ZWECK without notice.

Q: Special Orders / Clearance Items

These items are subject to minimum quantities and/or special handling charges. Special order/clearance items are sold on a non-cancelable, non-exchangeable, non-returnable, non-refundable basis. Prices are subject to change at the sole discretion of ZWECK.

Q: Custom Orders

Custom order items may be subject to additional charges pursuant to each individual order and have special handling charges. Custom order items are sold on a non-cancelable, non-exchangeable, non-refundable, non-returnable basis.

Q: Handling

Handling charges may apply, depending on order amount, dimensional weight, size and if product is a restricted article.

Q: Copyrights

Picture images, graphics, photographs, layouts and data structures are copyrighted. Any unauthorized use of these materials violates copyright, trademark and privacy laws.

Q: Warranty And Disclaimer

ZWECK/Seller does not make or have any expressed warranties that extend beyond the description contained herein. ZWECK/Seller disclaims any implied warranties of merchantability or warranty of fitness for any particular purpose. Since ZWECK/Seller cannot control the manner of use of its products after their sale, ZWECK/Seller will not be responsible for any consequential or indirect damages. When ZWECK/Seller are acting as a distributor of products manufactured by other companies, ZWECK/Seller expressly limits its liability to any guarantees extended by the manufacturer, which guarantees ZWECK/Seller will pass on to the customer. No warranty will apply if its products are in any way altered or modified after delivery by ZWECK/Seller.

Q: Responsibilities, Releases, Hold Harmless

ZWECK shall not be responsible for any legal issues regarding the modification of street legal vehicles, racing vehicles and all other vehicles. Customer understands and agrees that all items are strictly for racing vehicles not intended to be driven on public streets. The above Terms and Conditions apply also to foreign countries.

Customer hereby releases and holds ZWECK harmless from any and all claims, injuries or causes of action by or on behalf of customer or of any third party caused, in whole or in part, by the intentional acts or negligence of customer or of any third party, or in any way related to any failure of customer or customer’s vehicle to comply with any law, ordinance, rule, or regulation.


FAQ

Q: What could cause a shipping delay?

A delay can sometimes happen due to holiday hours, natural disasters/unusual weather. If there is a greater possibility of a shipping delay, we will notify you before your item ships

Q: Do you ship outside of the USA?

We absolutely ship outside the US. Shipping rates may vary

Privacy Policy

Q: ZWECK Privacy Policy

At ZWECK, we respect and protect your privacy. We are committed to providing you the best possible service and experience. This privacy policy discloses the privacy practices for ZWECK.com. This Privacy Policy applies solely to information collected by this web site. It will notify you of the following:

  • What personal information is collected from you through this site, how it is used, and with whom it may be shared
  • What choices are available to you regarding the use of your data
  • The security procedures in place to protect the misuse of your information
  • How you can correct any inaccuracies in the information

Q: Information Collection, Use, and Sharing

ZWECK is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us. We will not sell or rent this information. We will use your information to respond to you and to assist with any requests made. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Q: Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our contact us page:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Q: Security

We take strict precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon or "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Q: Orders & Registration

When placing an order certain information will be required. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Q: Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in using a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target your interests to enhance your experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Q: JavaScript

JavaScript may be required to use our web site. JavaScript is one of the three essential technologies of the World Wide Web and is supported by all modern web browsers without plug-ins. It powers select effects during browsing as well as the functionality of our shopping cart.

Q: Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information

Q: Social Media

Select social media features are integrated into ZWECK.com. Your use of such features is regulated by the privacy policies of each.

Q: Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, car model, market segment, etc.) Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Q: Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. You are welcome to contact us at any time regarding issues with this Policy.

We welcome your comments and questions about privacy. Please send email to info@zweck.com.

By using this site you consent to our Privacy Policy.